Even the best-laid plans can go awry if a reliable and systematic system to manage and execute them does not exist. APSS (Automated Pharmaceutical Sales Suite) is developed on the basis of bringing to the entire pharmaceutical industry, software, having the dynamics to handle everything from the Calls Report to Sales & Team Management.

APSS has a user-friendly web interface that can be used to manage sales and marketing functions completely from anywhere and at any time. The application has a strong reporting functionality that can help in tracking the daily activities and progress of the sales teams. Its PDA version eases the work of sales personnel as they can record their activities through hand held devices and transfer the information to the application database from any remote location to input their feedback according to assigned privileges.

eTRAKS is a web based user friendly application which is designed to manage the helpdesk functions of an organization. eTRAKS is designed such that it allows different users to login into the application after they have been assigned different access privileges.

Some features provided by the eTRAKS are:

• Creating and managing Service Tickets
• Child Tickets and Quick Tickets
• Manual and Automatic Escalations
• Client and Analyst Profiles
• Asset mapping with the client
• Knowledge Base
• Bulletins and FAQs
• Admin control functions
• Graphical Reports